St. Petersburg Surgical Specialist, LLC d/b/a Trusted Touch Med- Spa (“Company”, “we”, “us”, or “our”) respects your privacy and are committed to protecting it through our compliance with this policy (the “Website Privacy Policy”). This Website Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website www.trustedtouchspa.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy is, at all times, subject to our HIPAA Policy located at https://trustedtouchspa.com under the “Terms & Privacy” tab (“HIPAA Policy”) with respect to information covered by the Health Insurance Portability and Accountability Act (“HIPAA”).

This Website Privacy Policy applies to information we collect:

On this Website

In email, text, and other electronic messages between you and this Website.

When you interact with our advertising and applications on third-party websites and services, but only if those applications or advertising include links to this policy.

It does not apply to information collected by:

us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

ADDITONALLY, ANY INFORMATION COVERED BY HIPAA IS GOVERNED BY OUR HIPAA POLICY AND WILL ONLY BE USED AND/OR DISCLOSED IN A MANNER FULLY COMPLIANT WITH HIPAA. ANY STATEMENTS IN THIS WEBSITE PRIVACY POLICY INCONSISTENT WITH OUR HIPAA POLICY ARE SUPERSEDED AND CONTROLLED BY OUR HIPAA POLICY WITH RESPECT TO HIPAA-GOVERNED INFORMATION.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you may not use our Website. By accessing or using this Website, you agree to this Website Privacy Policy, our Website’s terms of use located at https://trustedtouchspa.com/terms-privacy/ (“Website Terms of Use”), and our HIPAA Policy. This policy may change from time to time. Your use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact the us using the contact information on the last page of this Website Privacy Policy.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

• by which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other information the Website collects that is defined as personal or personally identifiable information under an applicable law (“Personal Information”);
• that is about you but individually does not identify you, such as information you provide to us about your accomplishments or activities; and
• about your internet connection, the equipment you use to access our Website and usage details

We collect this information either directly from you when you provide it to us, automatically as you navigate through the site, or from third parties such as our business partners. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

Information You Provide to Us

The information we collect on or through our Website includes any information that you provide by completing forms on our Website. This includes:

• Information provided at the time of registering to use our Website, subscribing to our services, posting material, or requesting further services;
• Any information provided if you report a problem with our Website;
• Records and copies of your correspondence (including email addresses),if you contact us;
• Your responses to surveys or questionnaires;
• Details of transactions you carry out through our Website and of the fulfillment of your orders.

Financial information collected used to process your order through our Website.

Your search queries on the Website

You also may provide information to be published or displayed on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions published on the Website and transmitted to others at your own risk. Please be aware that no security measures are perfect. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, despite taking all reasonable security precautions that we take to safeguard User Contributions on the Website, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website; and
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. This helps us to improve our Website and to deliver a better and more personalized service to you. Doing so also allows us to estimate our audience size and usage patterns, to speed up searches conducted on the Website, and to recognize returning customers. We also store information about your preferences which allows us to customize our Website according to your individual interests. The technologies we use for this automatic data collection may include cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For more information about managing your privacy and security settings for cookies, see www.aboutcookies.org. We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information

to present our Website and its contents to you;

• to provide you with information, products, or services that you request from us; and
• to fulfill any other purpose for which you provide it;
• to provide you with notices about your account or subscription, including expiration and renewal notices;
• to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
• to notify you about changes to our Website or any products or services we offer or provide though it;
• to allow you to participate in interactive features on our Website;
• in any other way we may describe when you provide the information; and
• for any other purpose with your consent and consistent with applicable law.

Disclosure of Your Information

We reserve the right to disclose aggregated information about our users, and information that does not identify any individual (including de-identified information), without restriction. We reserve the right to disclose personal information that we collect or you provide as described in this privacy policy to:

• our subsidiaries and affiliates;
• to contractors, service providers, and other third parties we use to support our business;
• to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred;
• to fulfill the purpose for which you provide it;
• for any other purpose disclosed by us when you provide the information with your consent.

We may also disclose your personal information:

• to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• to enforce or apply our Website Terms of Use and other agreements, including for billing and collection purposes;
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others

This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. You can configure your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

Promotional Offers from the Company

If you do not wish to have your email address used by the Company to promote our own or third parties’ products or services, you can opt-out by sending us an email stating your request using the contact information on the last page of this Website Privacy Policy. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions. Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by sending us an email stating your request using the contact information on the last page of this Website Privacy Policy. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website. Accessing and Correcting Your Information. If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our Website Terms of Use.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: info@stpsurgical.com.com

Cancellation Policies & Fees

We understand that sometimes it is necessary to reschedule appointments. We value your business and ask that you respect the spa’s scheduling policies as your spa treatment time is reserved especially for you. Should you need to cancel or reschedule, we ask that you kindly give us at least 24 hours’ notice. This courtesy enables us to compensate our employees for their time and maintains a higher availability of our time for you as well as others. It also allows us to offer the time to another client. A Non-refundable/Non-transferable deposit is required when booking no exceptions. Regretfully, if we do not receive 24-hour notice of cancellation, you will be subject to a $25 cancellation fee. Any no-shows will be charged 50% of the scheduled service. All appointments require a valid credit/ debit card to book.

Product Return Policy

Product may be returned within 14 days of purchased if it is unopened and unused. Product that has been used may be returned if client experienced a reaction — this will be evaluated on a case-by-case basis by the aesthetician. Products with expiration dates may not be returned for after product has expired.

Refunds will be made in the same form as original payment. Credit card purchases will be refunded back to the original card on which the product was purchased. If you would like, a credit may be applied to a gift card to use toward future products and/or services from Trusted Touch Med-Spa. 

Refund Policy 

All injectable treatment sales (such as, but not limited to Botox, dermal fillers, laser treatments, facials, lash services, or chemical peels) are final; refunds or credits cannot be offered once treatment is completed. There are no refunds on memberships, packages, or gift cards. All packages expire 12 months after purchase. Treatment packages are non-refundable, non-transferable and non-exchangeable.

Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person.  It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed — not for a specific result.  However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you!

                                                                                 Financial Policy

As patients contemplate aesthetic medical spa treatments, they frequently need information about the financial aspects of their treatment and the various payment methods available to them. Our staff members are specially trained in the financial options available to our patients, and they are readily available to assist you with these issues in any way that you may require. Because we provide elective cosmetic procedures, the care provided at Trusted Touch Med Spa is not covered by any medical insurance programs, and we do not participate in any such plans.

PAYMENT OPTIONS
Payment for all medical spa procedures is due at the time of the treatment. For specially packaged or grouped treatments, payment for the entire package is due at the time of the first scheduled treatment. A credit card is required to reserve an appointment for treatment scheduled in advance. We provide a number of payment options which may be used individually or combined according to your desires:

CASH
MAJOR CREDIT CARDS: VISA, MasterCard, Discover, and American Express
FINANCING: Our staff can assist you in obtaining a special line of credit through third parties for financing medical procedures if you wish.

NO REFUNDS FOR SERVICES ALREADY PROVIDED:
In the event that a treatment, package or series of treatments has been purchased, begun treatment or not, these services will be considered to have been rendered even though the full series may not have been completed. Should you wish to discontinue your treatment in the midst of a series, credit for the pro-rata share of unused treatments at the discounted package price may be extended, and may be used to purchase other treatments or products offered by Trusted Touch Med Spa, It may NOT be transferred to another individual to be used in exchange for treatments or products of comparable value to the credit. This is at the discretion of the practice as Trusted Touch Med Spa has a NO REFUND POLICY.

REVISIONAL TREATMENT OR TREATMENT OF COMPLICATIONS:
The practice of medicine and surgery is not an exact science, and medical spa treatments are the practice of medicine. Although good results are anticipated, there can be no guarantee or warranty, expressed or implied, by anyone as to the actual results you may get. Occasionally additional treatments and/or treatment for problems or complications may be required. These could result in additional charges for which you may be responsible. Your insurance, if you have it, may or may not cover the expenses related to actual complications or other medically related problems arising out of treatments at Trusted Touch Med Spa. I acknowledge that I have read and fully understand the foregoing Financial Policies and my obligations related thereto.

                                                                             

                                                                                     Late Arrival

We suggest arriving 5-10 minutes prior to your appointment time to allow time to complete paperwork or answer questions about your service you may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if that ever occurs, so we can do our best to accommodate you. Appointment times are reserved for each client, so often times we cannot exceed that reserved time.

                                                                                  

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